Refund policy
Kia Supreme Kreations Refund & Return Policy
Effective Date: July 31, 2026
At Kia Supreme Kreations, every item is thoughtfully designed and many of our products are handcrafted or made-to-order. We take pride in delivering high-quality products and appreciate your support of our small business.
Please review our Refund & Return Policy before placing your order.
Returns
We accept returns on eligible, non-customized merchandise within 14 calendar days of the delivery date.
To qualify for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include all original packaging
- Be free from odors, stains, damage, or alterations
- Include proof of purchase or order number
Items that do not meet these requirements may be refused.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded unless they arrive damaged or defective:
- Personalized products
- Custom-made items
- Customized apparel
- Personalized hats
- Custom mugs
- Custom tumblers
- Custom candles
- Digital products
- Gift cards
- Clearance or Final Sale items
Because these products are created specifically for each customer, we cannot restock or resell them.
Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 5 days of delivery.
Include:
- Order Number
- Clear photographs of the product
- Photographs of the shipping box
- Description of the issue
Once reviewed, we may offer:
- Replacement
- Store Credit
- Full Refund
- Partial Refund (when appropriate)
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once production has started, custom orders cannot be canceled.
Refund Processing
Approved refunds are issued to the original payment method.
Please allow:
- 3–5 business days for processing
- Additional processing time depending on your financial institution
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless:
- The incorrect item was shipped
- The product arrived damaged
- The product is defective
We recommend using a trackable shipping service.
Kia Supreme Kreations is not responsible for returned packages lost during transit.
Exchanges
We currently offer exchanges only when:
- Incorrect size was shipped by us
- Wrong item was shipped
- Product is defective
Custom and personalized items cannot be exchanged due to customer preference.
Color & Product Variations
Many Kia Supreme Kreations products are handcrafted.
Minor variations may occur in:
- Color
- Rhinestone placement
- Pearl placement
- Fabric texture
- Wood grain
- Wax finish
- Handmade details
These natural variations make every creation unique and are not considered defects.
Lost or Stolen Packages
If carrier tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate, and contact the shipping carrier promptly to report the issue.
You may also contact Kia Supreme Kreations through our Contact Us page so we can review the available order and tracking information and assist where reasonably possible.
Any replacement, refund, store credit, or other resolution will depend on the circumstances, available documentation, carrier findings, and applicable law.
Fraud Prevention
Kia Supreme Kreations reserves the right to:
- Refuse returns that do not meet policy requirements
- Deny fraudulent claims
- Request additional verification before issuing refunds
Contact
Questions regarding returns or refunds?
Please contact our Customer Care Team through our Contact Us page.
We strive to respond within 1–2 business days.
Our Promise
Your satisfaction matters to us.
Every Kia Supreme Kreations product is created with craftsmanship, creativity, and attention to detail. If something isn't right, we'll work with you to find a fair and timely resolution.